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13Apr

Front Office Management

About Front Office Management


The course is required to cover front office process; front office responsibilities; front office system; about guest cycle; front office hierarchy; staff duties and responsibilities; front desk; front office telecommunication; back office ; accommodation products, Reservation; check- in and its procedures; and Front office communication. The topics under this course’s practical session are as follows: an overview of front desk setup; reservation practices; registration practices; guest communication practices; mail and package handling practices.

Course Highlights

The videos section of this course features a selection of video lectures and interviews of Front Office Management faculty from various Departments at KIoT.