About Front Office Management
The course is required to cover front office process; front office responsibilities; front office system; about guest cycle; front office hierarchy; staff duties and responsibilities; front desk; front office telecommunication; back office ; accommodation products, Reservation; check- in and its procedures; and Front office communication. The topics under this course’s practical session are as follows: an overview of front desk setup; reservation practices; registration practices; guest communication practices; mail and package handling practices.